On Feb 21, 2018, at 1:02 PM, surgemail-support <surgemail-support@netwinsite.com> wrote:

Hi, it definitely doesn't count imap sessions so reducing those won't help, it counts unique users that have logged in.  However maybe it's somehow gotten the count wrong, maybe due to old no longer used accounts...
Use this command:

    tellmail users_recount

This should fix it, if it doesn't ,message me and we'll sort it out some other way. Sorry this has caused you inconvenience.
    ChrisP.



On 22/02/2018 9:25 a.m., John Wilkes wrote:

I just got locked out of sending an email message again. All ten so-called “user” slots are taken up by one user - me - for three IMAP sessions, one on a desktop computer, one on an Android tablet, and one on an Android phone:

Idle IMAP channels
            IP Address Elapsed    CPU  Idle  Msgs  Cmds Speed    User State
SSL     73.225.215.207    484s     0s   462 13438    20    0kb/s john@wilkes.com uid-Done
SSL     73.225.215.207    488s     0s   480   113     7    0kb/s john@wilkes.com uid-Done
SSL     73.225.215.207    750s     0s    16 13438    13    0kb/s john@wilkes.com idle_nothread
SSL     73.225.215.207    750s     0s     1   113   109    0kb/s john@wilkes.com idlen8
SSL     73.225.215.207   1482s     0s  1191  1042    18    0kb/s john@wilkes.com append-Done
SSL     73.225.215.207   1646s     0s  1200 13436    23    0kb/s john@wilkes.com uid-Done
SSL     73.225.215.207   2326s     0s    22   113   115    0kb/s john@wilkes.com idle_nothread
SSL     73.225.215.207   7582s     0s    24   123  1015    0kb/s john@wilkes.com idle_nothread
SSL     73.225.215.207  14878s     0s    23 13408   857    0kb/s john@wilkes.com idle_nothread
SSL     73.225.215.207  17358s     0s    20 13401   409    0kb/s john@wilkes.com idle_nothread

I am the ONLY user logged in. I have a 10-user license. I can’t send an email message. There’s something very wrong with this.

-- 
John Wilkes
john@wilkes.com

“Learn the rules like a pro, so you can
break them like an artist.”  -- Pablo Picasso

On Feb 21, 2018, at 9:45 AM, John Wilkes <john@wilkes.com> wrote:

I shut down my phone, but the 2 IMAP channels it was using seem to persist:

Idle IMAP channels
            IP Address Elapsed    CPU  Idle  Msgs  Cmds Speed    User State
SSL     xxx.xxx.xxx.207    461s     0s   451 13418    19    0kb/s john@wilkes.com uid-Done
SSL     xxx.xxx.xxx.207    464s     0s   460    23     5    0kb/s john@wilkes.com uid-Done
SSL     xxx.xxx.xxx.207    510s     0s   127    23    15    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207   4634s     0s   117    24   590    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207   4677s     0s    50 13408   388    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207   7157s     0s    47 13401   205    0kb/s john@wilkes.com idle_nothread

Do the two IMAP channels marked “uid-Done” still consume 2 of my 10 licensed “user” slots?

-- 
John Wilkes
john@wilkes.com

“Learn the rules like a pro, so you can
break them like an artist.”  -- Pablo Picasso

On Feb 21, 2018, at 7:48 AM, John Wilkes <john@wilkes.com> wrote:

I have a 10-user SurgeMail license for a family mail server. The server has 4 active accounts. I often cannot send email because 11/10 users are logged in, according to the error message.

I have a desktop PC, a phone, and a tablet. Each one has an IMAP client. My three devices occupy six IMAP channels on SurgeMail:

Idle IMAP channels
            IP Address Elapsed    CPU  Idle  Msgs  Cmds Speed    User State
SSL     xxx.xxx.xxx.207    871s     0s   869     0     5    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207    872s     0s   871 13401     5    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207   1552s     0s  1551     0     5    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207   1552s     0s  1551 13401     5    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207   3649s     0s    73  2407   358    0kb/s john@wilkes.com idle_nothread
SSL     xxx.xxx.xxx.207   3677s     0s    75 13401   119    0kb/s john@wilkes.com idle_nothread

Each IMAP channel appears to consume one of my 10 licensed “users”. If I use my laptop, it consumes 2 more IMAP channels, leaving only two available. Sometimes it seems like shutting down or rebooting one of these devices does not clear the IMAP session on SurgeMail.

Recently when I was unable to send a message, I saw 10 IMAP sessions, all of them me, all of them from the same IP address. It appears that each device consumes 2 IMAP channels, and therefore uses 2 of my licensed “user” slots despite all 10 IMAP sessions being for the same user at the same IP address.

What can I do to prevent my IMAP sessions hogging all of my licensed logins?

The license says it is for 10 users, but it appears to really be for 10 IMAP channels. If I am already logged in to an IMAP session, why does sending a message consume yet another “user” slot?

I would have thought that 4 accounts on a 10-user license would never have a problem like this. Must I double the annual license fee to get 50 logins for a 4-user family email server?

SurgeMail’s license terms are misleading, in my opinion. It’s not 10 “users”; it’s really 10 logins, even if they are all the same user.

I am running SurgeMail Version 7.3c3-3.

-- 
John Wilkes
john@wilkes.com

One of the advantages of being disorderly is that
I am constantly making interesting discoveries.

-- 
I'd really appreciate it if you could take a moment to like us on FaceBook, thanks heaps! ChrisP.