This may be a version issue?  We're currently using 6.2c-1 and have used 
6.2b versions with the tellmail lockout_clear to release *IP's* frozen 
with various anti-spammer settings successfully.

tellmail breakin_release <username>  will release *users* that are 
locked out, we've also used this successfully .

Your original message seems to indicate an issue with an IP hence the 
suggestion of lockout_clear.

--Ed

On 10/29/2012 10:57 AM, Chris Minicola wrote:
>
> Thanks for the suggestion Ed, but that didn't work. I can log into the
> account no problem, I just can't send. The actual error in webmail reads
> as follows:
>
> Send failed
>
> 530 Account disabled please contact the administrator to resolve -
> g_breakin
>
> Your message will be reopened.
>
> I already tried tellmail help before posting. And I did search the list
> archives and came up with the following post:
> http://news.netwinsite.com:8119/webnews?cmd=body&item=31707&group=netwin
> .surgemail&sid=1898338712&th=1
> the fix was to use tellmail breakin_release to unlock the account, but
> that didn't work.
>
> Chris
>
> -----Original Message-----
> From: Ed [mailtoHIDDEN@ent.net]
> Sent: Monday, October 29, 2012 10:44 AM
> To: surgemailHIDDEN@etwinsite.com
> Subject: Re: [SurgeMail List] How to clear g_breakin
>
> tellmail lockout_clear
>
> See tellmail help  for more options
>
> --Ed
>
> On 10/29/2012 10:41 AM, Chris Minicola wrote:
>> I have a user whose account was being used to send spam. We've updated
>> their password but the user can't send email via webmail, we get the
>> following error in the logs:
>>
>> smtp: Spammer sending detected on 127.0.0.1 from multiple ip
> addresses,
>> change users password urgently, or set g_breakin_white <account
> removed>
>> or disable by setting to *
>>
>> I can't seem to find a way to clear this. So far I've tried:
>>
>> Tellmail breakin_releaseHIDDEN@me@domain
>>
>> -ERROR - Unknown manager command (breakin_release) - try help
>>
>> Anyone else run into this before?
>>
>> Thanks,
>>
>> Chris
>>
>
>
>

-- 
-----------------------------------------------------------
EAS Enterprises LLC
World Class Web and Email Hosting Solutions
IPv6 ready today for your needs of tomorrow!
Ask us about dual-stacking your site
www.easent.net