Also check the timeout period for downloading mail.
If the user has a couple of large messages it will start downloading prior to finishing the first download.
Put it out to what ever the maximum is to start and see if it fixes the problem.

This is usually caused by the sending email client/spam filter (often outlook).

 

First, remove any spam/virus filter on the sending email client.

 

Second, check msg*.rec delivery logs to determine if the message is being sent to surgemail twice, or just delivered to the user twice...

 

    ChrisP.

 

Hi all,

 

I'm having trouble e-mail duplicate. I have version 6.3 and some accounts are receiving emails in duplicate anyone ever had this problem?