I have a coworker who receives email from this address
customerservice@4over.com when communicating with their customer service personnel.
However when their system auto sends us a shipping confirmation email from the same address my coworker doesn't receive that email.
The response from 4Over's IT department sent us this:
We are seeing no direct indication that the email is not being delivered. Based on the test below we are not being rejected outright. What I am noticing is the email is being redirected from the SMTP server to some other location.
In either case the client needs to check their local spam folder. They also need to check their email providers web interface spam folder. It is not uncommon for the online folder to not sync with a the local client..
HIDDEN@mtp2 ~]# telnet
mail.ehowe.com 25
Trying 74.142.44.242...
Connected to
mail.ehowe.com.
Escape character is '^]'.
220
ehowe.com SurgeSMTP (Version 6.1c-1)
http://surgemail.com HELO
4over.com 250
ehowe.com. Hello
4over.com (69.237.62.62)
MAIL from:
250 recipient ok, redirecting message
QUIT
221 Command QUIT, disconnecting
Connection closed by foreign host.
==============================================
This is what my surgemail logs say and I'm sure on how to decipher them.
23 12:19:59[608789] Rcpt 69.237.62.62
<customerservice@4over.com?> <howe.sc@ehowe.com> 0 ""
23 12:19:59[608789] Forward 69.237.62.62
<customerservice@4over.com?> <howe.sc@ehowe.com> 0 "[69.237.62.62] Auth response redirected email to (|respond=respond.rsp&daily,$user)"
23 12:19:59[608789] SPF 69.237.62.62
<HIDDEN@erservice@4over.com?> <howe.sc@ehowe.com> 0 "spam_block=false"
23 12:20:10[608789] Rejected 69.237.62.62
<customerservice@4over.com?> |respond=respond.rsp&daily 0 "[69.237.62.62] No DATA command sent"
23 12:20:10[608789] Rejected 69.237.62.62
<HIDDEN@erservice@4over.com?> <howe.sc@ehowe.com> 0 "[69.237.62.62] No DATA command sent"
23 14:16:25[609110] Rcpt 165.254.20.105
<customerserviHIDDEN@r.com> <howe.sc@ehowe.com> 0 ""
23 14:16:25[609110] Forward 165.254.20.105
<cuHIDDEN@ervice@4over.com> <howe.sc@ehowe.com> 0 "[165.254.20.105] Auth response redirected email to (|respond=respond.rsp&daily,$user)"
23 14:16:25[609110] Received 165.254..20.105
<customerservice@4over.com> <howeHIDDEN@we.com> 2685
<20130723181622HIDDEN@601A0@hawk.4over.com> "Body has arrived, Relay=islocal, nrcpt=2, s=[4over Customer Service]"
23 14:16:25[609110] Aspam 165.254.20.105
<customerservice@4over.com> <|respond=respond.rsp&daily> 2685
<20130723181622.6C2611601A0@hawk.4over.com> "notrust *****: 5.2 sd=5.2 1.5(Received:for multiple) 0.9(X-myrbl:Color=blue) -0.0(X-LangGuess:English) [sig=2] [nnot=0,nis=0,nb=0,0.0]"
23 14:16:25[609110] Sent 165.254.20.105
<customerservice@4over.com> |respond=respond.rsp&daily 2685
<20130723181622.6C2HIDDEN@0@hawk.4over.com> "[165.254.20.105] Running responder respond.rsp&daily"
23 14:16:25[609110] Spam 165.254.20.105
<customerservice@4over.com> <howe.sc@ehowe.com> 2685
<20130723181622HIDDEN@601A0@hawk.4over.com> "[165.254.20.105] SpamDetect"
23 14:16:25[609110] Stored 165.254.20.105
<cusHIDDEN@rvice@4over.com> <howe.sc@ehowe.com> 2685
<20130723181622.6C2611601A0@hawk.4over.com> "[165.254.20.105] Stored locally /var/surgemail/mail.ehowe.com/ic/ff/howe.sc/mdir/new/1374603385.586_67069.ehowe.com"
23 14:20:51[609124] Rcpt 74.136.161.51
<howe.sc@ehowe.com> <customerservice@4over.com> 0 ""
23 14:20:55[609124] Sent 74.136.161.51
<howe.sc@ehowe.com> <customerservice@4over.com> 19760
<B5FC7CE6-01D8-4197-87D4-F497B0BwbrHIDDEN@ehowe.com> 23 14:36:53[609166] Rcpt 165.254.20.105
<customerservice@4over.com> <howe.sc@ehowe.com> 0 ""
23 14:36:53[609166] Forward 165.254.20.105
<customerserviceHIDDEN@com> <howe.sc@ehowe.com> 0 "[165.254.20.105] Auth response redirected email to (|respond=respond.rsp&daily,$user)"
23 14:36:53[609166] Received 165.254.20.105
<customerservice@4over.com> <howe.scHIDDEN@com> 1951
<20130723183651HIDDEN@601A0@hawk.4over.com> "Body has arrived, Relay=islocal, nrcpt=2, s=[4over Customer Service]"
23 14:36:53[609166] Aspam 165.254.20.105
<customerservice@4over.com> <|respond=respond.rsp&daily> 1951
<20130723183651HIDDEN@601A0@hawk.4over.com> "notrust : -0.6 sd=-0.6 -12.4(X-SpamContent:clean) -3.0(X-myrbl:Color=yellow) 1.5(Received:for multiple) -0.0(X-LangGuess:English) [sig=3] [nnot=2,nis=0,nb=0,0.0]"
23 14:36:53[609166] Sent 165.254..20.105
<customerservice@4over.com> |respond=respond.rsp&daily 1951
<20130723183651HIDDEN@601A0@hawk.4over.com> "[165.254.20.105] Running responder respond.rsp&daily"
23 14:36:53[609166] Stored 165.254.20.105
<customerservice@4over.com> <howeHIDDEN@we.com> 1951
<20130723183651HIDDEN@601A0@hawk.4over.com> "[165.254.20.105] Stored locally /var/surgemail/mail.ehowe.com/ic/ff/howe.sc/mdir/new/1374604613.586_67143.ehowe.com"
Cpu time used 0.0666 cpu seconds
==============================================
Does this look like it's a problem with my server delivering the email to my coworker? I'm not sure why it is saying Forward and redirecting as 4Over's IT department has pointed out.
Thanks for any insight.
