I'd also ask him a couple of questions:
1). How far away from the WiFi router he's located.
2). How many other wireless networks does he "see" in the wireless
dropdown menu.
3). Also ask how OLD the Wireless Router is. I've had issues where older
units would randomly drop wi-fi connectivity, but still SHOW as being
connected. I routinely REPLACE my WiFi router every 2 years or so. To
get newer technology, better performace, as well as new bands. If he's
in the 2.4ghz band, a new router could provide him access to the 5ghz
band, which will typically be less crowded, and more stable. Also, ask
him if he's ever updated the firmware in his router? Could be a fix from
the mfg could solve his problems on the WiFi side.
I concur, that it sounds like a local connectivity issue.
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 11:40 AM, Paul M. Beck wrote:
> I, and a number of my clients use 10.8 without issue.
>
> I would expect he is experiencing some sort of network connectivity issue.
> Apple mail in 10.8 has a connection doctor under the pull down item
> "Window" it's the 8th item down.
>
> Additionally when your client is experiencing these issues can they
> browse the web, of use the surge mail web front end?
> Are you using SSL, I've had issues if I didn't force Apple Mail to use
> the ssl ports.
>
> I definitely agree he should try connecting hard wired as well as from
> a different location (wired and wireless) as he could be having an
> issue with his wireless card.
>
> Paul
>
>
>
> On Jul 30, 2013, at 11:20 AM, Chris Ferebee HIDDEN@ebee.net
> <mailtoHIDDEN@ebee.net>> wrote:
>
>> Randy,
>>
>> If at all possible I would try to convince him to work over an
>> Ethernet connection for a while to rule out problems with his
>> wireless connection.
>>
>> You could also try to monitor his connection, even by simply running
>> ping in a Terminal window in the background.
>>
>> In my experience, Wi-Fi has been getting less and less reliable over
>> the years, at least in the city. I think we're just seeing ever more
>> networks (and perhaps also other transmissions on the same unlicensed
>> 2,4 GHz frequency band).
>>
>> The error messages certainly seem consistent with a networking issue.
>>
>> If you have a VPN server, you could try setting him up to connect
>> over VPN and see if that makes the problems go away, or alternatively
>> if his VPN connection drops all the time due to the same network issues.
>>
>> Best,
>> Chris
>>
>> Am 30.07.2013 um 17:48 schrieb Randy Zumwalde <zumwaldeHIDDEN@we.com
>> <mailto:zumwaldeHIDDEN@we.com>>:
>>
>>> I have a user that intermittently cannot connect to Surgemail and
>>> I'm wandering if there is anything I could do to resolve the issue.
>>> He is using Apple Mail on OSX Mountain Lion. Sometimes he connects
>>> just fine then an hour later he cannot.
>>>
>>> He gets an SMTP connection message like this:
>>> "Could not connect to this SMTP server. Check your network
>>> connection and that you entered the correct information in the
>>> Account preferences."
>>>
>>> At the same time he gets an IMAP message like this:
>>> "Could not connect to this IMAP server. Check your network
>>> connection and that you entered the correct information in the
>>> Account preferences. Also verify that the server accepts connections
>>> on port 143. If it does not, change the port number in the Advanced
>>> tab of Account preferences."
>>>
>>> I have no idea why he is having this issue and it is driving him and
>>> I nuts. Could it have something to do with his network connection. I
>>> believe he works via his wireless connection at home as does most of
>>> our remote employees but he seems to be the only one having issues
>>> and seems to believe it could be my problem since I run the mail server.
>>>
>>> --
>>> *Randy Zumwalde* � Tel: 513.651.1888 � Mobile/Direct 859.801.1419
>>> IT Manager | The John K. Howe Company, Inc.
>>> 7188 Main Street | Cincinnati, OH 45244
>>>
>>> Be sure to visit us online at http://www.ehowe.com
>>> <http://www.ehowe.com/>
>>> Like us on Facebook at _https://www.facebook.com/howemarketing_
>>> Looking for product ideas? visit _http://ehowe.mypromohq.com
>>> <http://ehowe.mypromohq.com/>_
>>> <howe.jpg>
>>
>
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