Okay will do. Thanks everyone for your help.
On 7/30/13 2:24 PM, Glenn Meadows
wrote:
Tell him to TRY it for several days, since he's IMAP,
all his mail should show up just fine, and see if the problem goes
away. Also, set him up on the higher port number rather than
24/143.
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 1:01 PM, Randy Zumwalde wrote:
LOL I have been trying to tell him that.
I've been using it for years and years without a single hiccup.
On 7/30/13 1:58 PM, Glenn Meadows wrote:
As a trial, he COULD try Thunderbird for
Mac....<smile>.
--�
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 12:43 PM, Paul M. Beck wrote:
If you're referring to
g_smtp_portforce, I tried it and major problems - but I'm
getting off topic.
I have definitely seen apple mail behave poorly when not
directed to a specific port for smtp, haven't seen it with
imap, but I force that in apple mail settings as well.
Paul
On Jul 30, 2013, at 12:34 PM, Glenn Meadows
<glenn@mayfieldmastering.com> wrote:
And force login (require
user/password for connection) on 587.
--�
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 12:25 PM, Paul M. Beck wrote:
I have also had Apple Mail not use
SSL when it was available. Now I always force the port
number. 587 SMTP Auth and 446 SMTP SSL
On Jul 30, 2013, at 12:21 PM, Chris Ferebee
<cf@ferebee.net> wrote:
What Paul said (RFC 6409).
It's convenient to set Apple Mail to "use standard
ports" for SMTP, which will try ports 25, 465 and 587
as necessary, but if your server offers SSL with
self-signed certificates, this will often cause SSL to
be enabled automatically as well, which results in
"untrusted certificate" errors later on.
It's really best to use SSL and get a proper
certificate.
Chris
Am 30.07.2013 um 19:08 schrieb "Paul M. Beck"
<pbeck@bexx.com>:
He should definitely be using
587 for SMTP as most ISP's block 25
Paul
On Jul 30, 2013, at 12:00 PM, Glenn Meadows
<glenn@mayfieldmastering.com> wrote:
Hmm, based on that, what
ports is he using for smtp, pop (if using pop, I
know you commented in imap) and imap ports?
465/587 for smtp, 993 for iMap?
--�
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 11:58 AM, Randy Zumwalde wrote:
Hi Paul,
He can still browse the web when the connection
is down. We are not using SSL on the mail
server. He's tried it at his dads wireless
network and also has the same issue unless he
changes his smtp to uses his dads service
provider (ie. mail.zoomtown.net).
On 7/30/13 12:40 PM, Paul M. Beck wrote:
I, and a number of my
clients use 10.8 without issue.
I would expect he is experiencing some sort of
network connectivity issue.
Apple mail in 10.8 has a connection doctor
under the pull down item "Window" it's the 8th
item down.
Additionally when your client is experiencing
these issues can they browse the web, of use
the surge mail web front end?
Are you using SSL, I've had issues if I didn't
force Apple Mail to use the ssl ports.
I definitely agree he should try connecting
hard wired as well as from a different
location (wired and wireless) as he could be
having an issue with his wireless card.
Paul
On Jul 30, 2013, at 11:20 AM, Chris Ferebee
<cf@ferebee.net
<mailto:cf@ferebee.net>> wrote:
Randy,
If at all possible I would try to convince
him to work over an Ethernet connection for
a while to rule out problems with his
wireless connection.
You could also try to monitor his
connection, even by simply running ping in a
Terminal window in the background.
In my experience, Wi-Fi has been getting
less and less reliable over the years, at
least in the city. I think we're just seeing
ever more networks (and perhaps also other
transmissions on the same unlicensed 2,4 GHz
frequency band).
The error messages certainly seem consistent
with a networking issue.
If you have a VPN server, you could try
setting him up to connect over VPN and see
if that makes the problems go away, or
alternatively if his VPN connection drops
all the time due to the same network issues.
Best,
Chris
Am 30.07.2013 um 17:48 schrieb Randy
Zumwalde <zumwalde.rl@ehowe.com
<mailto:zumwalde.rl@ehowe.com>>:
I have a user that
intermittently cannot connect to Surgemail
and I'm wandering if there is anything I
could do to resolve the issue.
He is using Apple Mail on OSX Mountain
Lion. Sometimes he connects just fine then
an hour later he cannot.
He gets an SMTP connection message like
this:
"Could not connect to this SMTP server.
Check your network connection and that you
entered the correct information in the
Account preferences."
At the same time he gets an IMAP message
like this:
"Could not connect to this IMAP server.
Check your network connection and that you
entered the correct information in the
Account preferences. Also verify that the
server accepts connections on port 143. If
it does not, change the port number in the
Advanced tab of Account preferences."
I have no idea why he is having this issue
and it is driving him and I nuts. Could it
have something to do with his network
connection. I believe he works via his
wireless connection at home as does most
of our remote employees but he seems to be
the only one having issues and seems to
believe it could be my problem since I run
the mail server.
--�
*Randy Zumwalde* � Tel: 513.651.1888 �
Mobile/Direct 859.801.1419
IT Manager | The John K. Howe Company,
Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at
http://www.ehowe.com
<http://www.ehowe.com/>
Like us on Facebook at
_https://www.facebook.com/howemarketing_
Looking for product ideas? visit
_http://ehowe.mypromohq.com
<http://ehowe.mypromohq.com/>_
<howe.jpg>
--�
*Randy Zumwalde* � Tel: 513.651.1888 �
Mobile/Direct 859.801.1419
IT Manager | The John K. Howe Company, Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at
http://www.ehowe.com
Like us on Facebook at
_https://www.facebook.com/howemarketing_
Looking for product ideas? visit
_http://ehowe.mypromohq.com_
--�
*Randy Zumwalde* � Tel: 513.651.1888 � Mobile/Direct
859.801.1419
IT Manager | The John K. Howe Company, Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at http://www.ehowe.com
Like us on Facebook at _https://www.facebook.com/howemarketing_
Looking for product ideas? visit _http://ehowe.mypromohq.com_
|
