He said he has always been on 587. He
has another mail account on the server which is just for receiving
correspondence. I had that account set to forward emails to his
main account. Apparently he removed the forwarding and created
that account on his mail client along side his main account. When
I looked at the server log I could see that he had two connections
from the same ip address for each account so I thought maybe that
could be the problem.
On 8/7/13 8:42 AM, Paul M. Beck wrote:
Did you move the client off port 25?
Paul
His ip does change depending where he's working from
but he got the connecter for his laptop to connect
directly to his router and noticed no detectable
changes.
Sent from my iPad
Hi
Just wondering if he changes IP and that causes the
disconnect???
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On Wednesday 07/08/2013 at 01:57:01, Randy Zumwalde
wrote:
No his IP changes from
time to time.
On 8/6/13 12:57 AM, Tom Cross wrote:
Hi
Out of left field, is he on a fixed IP??
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On Wednesday 31/07/2013 at 04:50:22, Randy
Zumwalde wrote:
Okay will do. Thanks everyone for your
help.
On 7/30/13 2:24
PM, Glenn Meadows wrote:
Tell him to TRY it for several
days, since he's IMAP, all his mail should
show up just fine, and see if the problem
goes away. Also, set him up on the higher
port number rather than 24/143.
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 1:01 PM, Randy Zumwalde wrote:
LOL I have been trying to tell
him that. I've been using it for years and
years without a single hiccup.
On 7/30/13 1:58 PM, Glenn Meadows wrote:
As a trial, he COULD try
Thunderbird for Mac....<smile>.
--�
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 12:43 PM, Paul M. Beck
wrote:
If you're referring to
g_smtp_portforce, I tried it and major
problems - but I'm getting off topic.
I have definitely seen apple mail
behave poorly when not directed to a
specific port for smtp, haven't seen
it with imap, but I force that in
apple mail settings as well.
Paul
On Jul 30, 2013, at 12:34 PM, Glenn
Meadows <glenn@mayfieldmastering.com>
wrote:
And force login (require
user/password for connection) on
587.
--�
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 12:25 PM, Paul M. Beck
wrote:
I have also had Apple
Mail not use SSL when it was
available. Now I always force the
port number. 587 SMTP Auth and 446
SMTP SSL
On Jul 30, 2013, at 12:21 PM,
Chris Ferebee <cf@ferebee.net>
wrote:
What Paul said (RFC
6409).
It's convenient to set Apple
Mail to "use standard ports" for
SMTP, which will try ports 25,
465 and 587 as necessary, but if
your server offers SSL with
self-signed certificates, this
will often cause SSL to be
enabled automatically as well,
which results in "untrusted
certificate" errors later on.
It's really best to use SSL and
get a proper certificate.
Chris
Am 30.07.2013 um 19:08 schrieb
"Paul M. Beck" <pbeck@bexx.com>:
He should definitely
be using 587 for SMTP as most
ISP's block 25
Paul
On Jul 30, 2013, at 12:00 PM,
Glenn Meadows <glenn@mayfieldmastering.com>
wrote:
Hmm, based on
that, what ports is he using
for smtp, pop (if using pop,
I know you commented in
imap) and imap ports?
465/587 for smtp, 993 for
iMap?
--�
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 11:58 AM, Randy
Zumwalde wrote:
Hi Paul,
He can still browse the
web when the connection is
down. We are not using SSL
on the mail server. He's
tried it at his dads
wireless network and also
has the same issue unless
he changes his smtp to
uses his dads service
provider (ie. mail.zoomtown.net).
On 7/30/13 12:40 PM, Paul
M. Beck wrote:
I, and a
number of my clients use
10.8 without issue.
I would expect he is
experiencing some sort
of network connectivity
issue.
Apple mail in 10.8 has a
connection doctor under
the pull down item
"Window" it's the 8th
item down.
Additionally when your
client is experiencing
these issues can they
browse the web, of use
the surge mail web front
end?
Are you using SSL, I've
had issues if I didn't
force Apple Mail to use
the ssl ports.
I definitely agree he
should try connecting
hard wired as well as
from a different
location (wired and
wireless) as he could be
having an issue with his
wireless card.
Paul
On Jul 30, 2013, at
11:20 AM, Chris Ferebee
<cf@ferebee.net <mailto:cf@ferebee.net>>
wrote:
Randy,
If at all possible I
would try to convince
him to work over an
Ethernet connection
for a while to rule
out problems with his
wireless connection.
You could also try to
monitor his
connection, even by
simply running ping in
a Terminal window in
the background.
In my experience,
Wi-Fi has been getting
less and less reliable
over the years, at
least in the city. I
think we're just
seeing ever more
networks (and perhaps
also other
transmissions on the
same unlicensed 2,4
GHz frequency band).
The error messages
certainly seem
consistent with a
networking issue.
If you have a VPN
server, you could try
setting him up to
connect over VPN and
see if that makes the
problems go away, or
alternatively if his
VPN connection drops
all the time due to
the same network
issues.
Best,
Chris
Am 30.07.2013 um 17:48
schrieb Randy Zumwalde
<zumwalde.rl@ehowe.com <mailto:zumwalde.rl@ehowe.com>>:
I have a
user that
intermittently
cannot connect to
Surgemail and I'm
wandering if there
is anything I could
do to resolve the
issue.
He is using Apple
Mail on OSX Mountain
Lion. Sometimes he
connects just fine
then an hour later
he cannot.
He gets an SMTP
connection message
like this:
"Could not connect
to this SMTP server.
Check your network
connection and that
you entered the
correct information
in the Account
preferences."
At the same time he
gets an IMAP message
like this:
"Could not connect
to this IMAP server.
Check your network
connection and that
you entered the
correct information
in the Account
preferences. Also
verify that the
server accepts
connections on port
143. If it does not,
change the port
number in the
Advanced tab of
Account
preferences."
I have no idea why
he is having this
issue and it is
driving him and I
nuts. Could it have
something to do with
his network
connection. I
believe he works via
his wireless
connection at home
as does most of our
remote employees but
he seems to be the
only one having
issues and seems to
believe it could be
my problem since I
run the mail server.
--�
*Randy Zumwalde* �
Tel: 513.651.1888 �
Mobile/Direct
859.801.1419
IT Manager | The
John K. Howe
Company, Inc.
7188 Main Street |
Cincinnati, OH 45244
Be sure to visit us
online at http://www.ehowe.com <http://www.ehowe.com/>
Like us on Facebook
at _https://www.facebook.com/howemarketing_
Looking for product
ideas? visit _http://ehowe.mypromohq.com <http://ehowe.mypromohq.com/>_
<howe.jpg>
--�
*Randy Zumwalde* � Tel:
513.651.1888 �
Mobile/Direct 859.801.1419
IT Manager | The John K.
Howe Company, Inc.
7188 Main Street |
Cincinnati, OH 45244
Be sure to visit us online
at http://www.ehowe.com
Like us on Facebook at _https://www.facebook.com/howemarketing_
Looking for product ideas?
visit _http://ehowe.mypromohq.com_
--�
*Randy Zumwalde* � Tel: 513.651.1888 �
Mobile/Direct 859.801.1419
IT Manager | The John K. Howe Company,
Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at http://www.ehowe.com
Like us on Facebook at _https://www.facebook.com/howemarketing_
Looking for product ideas? visit _http://ehowe.mypromohq.com_
|
