SurgeMail Archive: Re: [SurgeMail List] RBL Issue

Subject:	Re: [SurgeMail List] RBL Issue
From:	JDL
Date:	14-Nov-2013
Randy, We had to do this many years ago. Barracuda spam filters notoriously blocked on the sending IP, which means every one of our dynamic IP customers (dialup and DSL) were blocked. This seemed to the best way to fix it rather than beating by head against a wall of IT administrators with improperly configured filtering systems. It has worked just fine for us. The only issue that we have encountered is that it takes slightly more work to find out what IP originated the e-mail, if you ever need that info. Jim Lohiser Imagine Net, Inc. On Nov 14, 2013, at 3:04 PM, Randy Zumwalde <zumwalde.rl@ehowe.com> wrote: Thanks for all the suggestions. I'll forward the appropriate ones on to my user. i went ahead and changed the G_RECEIVED_SKIP to "true". Looking at the definition of this setting it seems like Surgemail doesn't recommend doing so. Randy Zumwalde � Tel: 513.651.1888 � Mobile/Direct 859.801.1419 The John K. Howe Company, Inc. 7188 Main Street \| Cincinnati, OH 45244 Be sure to visit us online at http://www.ehowe.com Like us on Facebook at https://www.facebook.com/howemarketing Looking for product ideas? visit http://ehowe.mypromohq.com On 11/14/13 2:24 PM, Randy Zumwalde wrote: Hi, I have one of our users who is unable to send an email to one of his clients. His messages get returned with this message: Final-Recipient: rfc822;stevek@teraco.com Action: failed Status: 5.0.0 Diagnostic-code smtp; Site teraco.com (12.12.240.139) said after data sent: 550 5.7.1 Please send this email to your IT personnel. 550-5.7.1 We are rejecting your email, because you were found on zen.spamhaus.org spam black list. His email takes the form of authorized_user@ehowe.com I checked spamhaus.org and the IP address of ehowe.com is not being blacklisted. What is in their blacklist is his personal IP of the machine that he is sending the email from. It says 74.136.165.243 is listed in the PBL, in the following records: PBL1548045 This is why I can send an email to his client from an ehowe.com email address and he can't. Shouldn't his client's mail server (teraco.com) be checking that the message it is receiving is from our email server given the address isHIDDEN@ef="http://ehowe.com">ehowe.com and then checking the IP for ehowe.com to make sure it's not blacklisted? He tried to remove his IP address, which is assigned from his service provider, from the blacklist but spamhaus.org gave him this reply: Removal of IP addresses within this range from the PBL is not allowed by the netblock owner's policy. Is there anything we can do here or is it all on his clients email server. -- Randy Zumwalde � Tel: 513.651.1888 � Mobile/Direct 859.801.1419 The John K. Howe Company, Inc. 7188 Main Street \| Cincinnati, OH 45244 Be sure to visit us online at http://www.ehowe.com Like us on Facebook at https://www.facebook.com/howemarketing Looking for product ideas? visit http://ehowe.mypromohq.com

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