The overall design needs to be simplified and make it extremely user friendly. Like I said what is "under the hood" is very functional but we find almost none of our users will adjust their own spam / friends settings and other things because it confuses them. You really need to dumb the interface down so grandma can use it and it looks inviting.
I have plenty of our customers fed up with Gmail and Yahoo and want to come to us for a webmail based system but feel it is a step backward. Yet I know from my perspective it is just as good behind the curtain.
I'm just saying the webmail is the "Store front" of the product and should be the best looking part of the product.
From: "Glenn Meadows" <HIDDEN@mayfieldmastering.com>
To: surgemailHIDDEN@etwinsite.com
Sent: Wednesday, January 22, 2014 1:26:05 PM
Subject: Re: [SurgeMail List] Webmail Overhaul?
I think the complaint/request is for more "sizzle" for the eyes. The
"steak" is there, as in lots of meat to eat/use. In today's world, the
end users look for more eye sizzle along with the great functionality.
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 1/22/2014 12:11 PM, Steffen wrote:
> Steve and/or Chris,
>
> No complains here, in fact they find it the best. Can you give a
> detailed example. Compared to e.g. outlook, the look is primarily
> different in using no icons/buttons, for the rest almost the same.
> Surgeweb has more functionality.
>
> On Wednesday 22/01/2014 at 16:37, Steven wrote:
>> Very well put. I'm just saying I think its time to put some work into
>> the area of design, themes and such to it is inviting for our users
>> to use it. Just google webmail gui and look in images you'll see all
>> sorts of unique styles that look nice. Roundcube is a really good
>> example.
>>
>>
>> ------------------------------------------------------------------------
>> *From: *"Chris Ferebee" <HIDDEN@ebee.net>
>> *To: *surgemailHIDDEN@etwinsite.com
>> *Sent: *Tuesday, January 21, 2014 7:27:12 PM
>> *Subject: *Re: [SurgeMail List] Webmail Overhaul?
>>
>>
>> I’m with Steve. SurgeWeb is rich in features and performs well, but
>> the visual design is not really acceptable when you are trying to
>> sell a premium (i. e., non-free) email service. The usability is also
>> not good, e. g., one of my boilerplate support emails consists of
>> instructions, with screenshots, for enabling a vacation message.
>>
>> For comparison, roundcube is a a free PHP webmail app with a good
>> visual design.
>>
>> No offense, but very few good programmers are also good designers.
>> (I’m an amateur designer and a terrible programmer, so I know
>> what’s involved.)
>>
>> At the very least, I wish NetWin would hire a designer for a month or
>> two to evaluate the feasibility of a thorough, user-centered redesign
>> of SurgeWeb.
>>
>> Best,
>> Chris
>>
>>
>> ferebee.‌net
>> Chris Ferebee · +49 172 6910236
>> Mac & Internet · http://ferebee.net
>>
>>
>> Am 21.01.2014 um 20:45 schrieb Surgemail Support (Marijn)
>> <surgemailHIDDEN@t@netwinsite.com
>> <mailto:surgemailHIDDEN@t@netwinsite.com>>:
>>
>> Are you referring to our old webmail or surgeweb needing improvement?
>>
>> Surgeweb is our currently recommended web based email client that
>> makes use of modern web techniques. Admittedly it's
>> implementation now predates the widespread adoption of html5
>> techniques so if one were to implement it today we would probably
>> have made some different design choices. For more info on
>> surgeweb see:
>> http://netwinsite.com/surgeweb/help/intro.htm
>> <http://netwinsite.com/surgeweb/help/intro.htm>
>> http://netwinsite.com/surgeweb/help/updates.htm
>> <http://netwinsite.com/surgeweb/help/updates.htm>
>>
>> If you are referring to old webmail, yes I agree and you should
>> be using surgeweb instead. If you are referring to surgeweb,
>> please be more specific in terms of what sort of improvements you
>> would like to see ;-)
>>
>> Marijn
>> On Wednesday 22/01/2014 at 8:24 am, surgemailHIDDEN@etwinsite.com
>> <mailto:surgemailHIDDEN@etwinsite.com> wrote:
>>
>> Is there any work on making a next generation webmail? Maybe
>> something HTML5 like Zimbra's webmail? Something that looks a
>> little nicer on par with other systems out there right now? I
>> just think its time for a major makeover.
>>
>>
>>
>>
>>
>
