Steve,
they are likely looking into it.
I think that they first try to see if they can reproduce the
reported event on their machines.
If they can, they typically will fix it quickly, but they might have
to do release testing on more than one Operating System.
If not, they will probably ask you for more information.
Also note that "Avast is a third party product manufactured by Alwil
software, and is currently provided free", so there may be more steps
than normal to find a problem resolution.
L
==================================
On Tuesday 04/14/2015 at 11:49 am, Steven wrote:
>
>
>
>
> Wonder if they are looking into it or if they are on vacation this
> time of year :)
>
> Oddly enough I set av_avast = false just to disable it in the ini for
> now to see if it would stop. I restarted surgemail and it still is
> pegged at 100% off and on.
>
> From: "Larry" HIDDEN@speedspan.com>
> To: surgemailHIDDEN@etwinsite.com
> Cc: "Steven Kenney" HIDDEN@wavedirect.net>
> Sent: Monday, April 13, 2015 11:28:44 PM
> Subject: Re: [SurgeMail List] av_avast high CPU
>
>
>
> Steve,
> we also confirm your observations. On a server with multiple cpu's,
> one cpu will be used by avast 100% for about 8 seconds and then is
> quiet. Avast process uses only 8% of memory and has very small I/O.
> Surgemail loafs along at 8-20%.
>
> I notice that ~3 times a day we will get an "Important message from
> Surgemail" with the subject "Avast auto restart seems to have worked".
> There are alert emails from postmaster saying that avast has acted to
> stop an email with virus code in them, so avast appears to be working.
>
> I only see 1 "vpipe failure" email alert per day. Every vpipe message
> is followed by a "avast successful restart" email, but not all avast
> restarts are preceded by a vpipe failure.
>
> av_avast version 1.4, file date Nov 7 2011, Linux 21 x86_64, 6.9c-1
> /usr/lib/libavastengine.so -> libavastengine-4.so.7.0.1
>
> there have been 2 coredump/core.av_avast files in the last 3 days.
>
> Larry
> Cincinnati
> ===========================
>> --- Original message ---
>> Subject: Re: [SurgeMail List] av_avast high CPU
>> From: Steven HIDDEN@wavedirect.org>
>> To: <surgemailHIDDEN@etwinsite.com>
>> Date: Monday, 04/13/2015 12:19 PM
>> Also on a side note I do get the occasional vpipe failure even though
>> I've followed the advanced instructions for linux and completed them
>> without any issues. The tests run fine too. I just get the
>> notification that the vpipe fails on a regular basis.
>>
>>
>>
>> From: "Steven Kenney" HIDDEN@wavedirect.org>
>> To: surgemailHIDDEN@etwinsite.com
>> Sent: Monday, April 13, 2015 8:41:16 AM
>> Subject: [SurgeMail List] av_avast high CPU
>> Since we updated to 6.9c-1 cpu usage has been through the roof. The
>> culprit is the virus scanner. Also after the update it didn't quite
>> work until we restarted a couple times. We noticed it adds a new line
>> at the end of the process of restarting - " tcp_fix_ipv4 1".
>> Probably unrelated.
>>
>>
>>
>> Anyone else having issues with avast?
>>
>> This is happening on both the mirror and primary servers.
>
>
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