Tom Cross wrote:

Hi All
I received the following 2 emails
==========================================================================================
Mail 1
Important report from SurgeMail html.com.au host=guru - see details below

Spammer sending detected on 202.171..168.xxx from multiple ip addresses, change users password urgently,
or set g_breakin_white xxxxxx@html.com.au or disable by setting to *

Mail 2
Important report from SurgeMail html.com.au host=guru - see details below

Spammer sending detected on 86.197.28.155 from multiple ip addresses, change users password urgently,
or set g_breakin_white xxxxxx@html.com.au or disable by setting to *
==========================================================================================

The 202 address is the correct address.
The password was changed, but the customer still could not send out through our SurgeMail server.
What else do I need to do???? to allow them to send again.

I have also black listed the 86 address.

Tom Cross
Partner (Synergist)
HTMLnet
61 2 9288 9488
0418 295 336
tomc@html.com.au

Is their account locked out due to excessive bad password attempts?

I think you need to parse the logs a bit and find out why they are having problems sending.  You apparently have been talking to them.  Get their public ip address and have them try to send a test message and look at the logs.

Once you determine the error Surgemail is generating the proper remedy can be applied.

Lyle Giese
LCR Computer Services, Inc.