I have added some extra logging to the very latest specials build to try and narrow this down further as per:

      http://netwinsite.com/surgeweb/help/updates.htm

Probably only need one person to do this, (maybe Vinny?), but install webmail binary 3.1t build 16 (part of 5.0j-7) and add this webmail.ini setting:

      bughunt_unlock_crashes true

That should add a whole bunch of entries to webmail.log along these lines for each webmail request.

09 00:08:40 [2760] Error: BUGHUNT: mylock_remove c:\surgemail\web_work\u_maHIDDEN@@mybox7@127_0_0_1\imap\1\index.dat

09 00:08:40 [2760] Error: BUGHUNT: step 2 HIDDEN@@mybox7}

09 00:08:40 [2760] Error: BUGHUNT: step 6 HIDDEN@@mybox7}

09 00:08:40 [2760] Error: BUGHUNT: step 7 - crash next line?? HIDDEN@@mybox7}

09 00:08:40 [2760] Error: BUGHUNT: step 8 - crash previous line?? HIDDEN@@mybox7}

09 00:08:40 [2760] Error: BUGHUNT: step 9 HIDDEN@@mybox7}

Wait for a few crashes to occur and pass me the webmail.log (preferably with the timestamp of the crashes as well). 

Hopefully that will narrow things down.

Marijn

On Tuesday 05/10/2010 at 9:16 am, surgemail-list@netwinsite.com wrote:

Sent a full trace to surgemail-support of the last crash. I’m also going to send over my entire drwtsn32.log file going back to April in case there are multiple causes for the crashes.

 

Vinny Abello

Network Engineer

Dell | Physician Services

office +1 973 940 6125

mobile +1 973 868 0610

vinny_abellHIDDEN@com

 

From: Surgemail Support [mailto:surgemailHIDDEN@t@netwinsite.com] 
Sent: Monday, October 04, 2010 1:31 AM
To: surgemailHIDDEN@etwinsite.com
Subject: RE: [SurgeMail List] Webmail crash issue

 

What would be very useful is some drwatson backtraces of this happening, as currently I have very little to go on in terms of hunting this down other that that "something sometimes happens". What I need is one or other of:

 

1) drwatson backtraces of these events

 

2) Try and trace this back in the logs to a particular users action. This is rather troublesome and would involve you tracking the crash event timestamps to a particular request in the webmail.log file by comparing timestamps, and then we can try and identifying whether this is happening for particular users / user actions and then enable detailed webmail logging for those users and hopefully tracking it that way.

 

Enabling drwatson backtraces and passing them my way would be the easiest though both for you and us.

 

Regards

 

Marijn

 

 

On Saturday 02/10/2010 at 5:59 am, "Abello, Vinny" wrote:

Just to back Chuck up on this, we see this constantly on a 2003 machine as well. We have to click through the last 10 or so crashes whenever we login via RDP to the server. Never seem to hear complaints from anyone though which is odd. I mentioned this a few times to Netwin and it seems a little hard to track down because we don’t know how to trigger it in order to get more detailed information.

 

Vinny Abello

Network Engineer

Dell | Physician Services

office +1 973 940 6125

mobile +1 973 868 0610

vinny_abello@dell.com

 

From: Charles Bender [mailtoHIDDEN@r@skynetbb.com] 
Sent: Friday, October 01, 2010 11:59 AM
To: surgemail-list@netwinsite.com; 'Support (ChrisP)'
Subject: [SurgeMail List] Webmail crash issue

 

Hey all,

 

We have been experiencing issues for some time now on our Surge system.

We are running the latest release on windows 2003 and keep getting lock issues with webmail. We also see crash reports every time we rdp into these servers for webmail.exe. The location is the same every time.

 

Here is the error:

 

Faulting application webmail.exe, version 0.0..0.0, faulting module webmail.exe, version 0.0.0.0, fault address 0x000762c5.

 

Reporting queued error: faulting application webmail.exe, version 0.0.0.0, faulting module webmail.exe, version 0.0.0.0, fault address 0x000762c5.

 

Any ideas on how to fix this?

 

Thank you

Chuck