Do you have any anti-virus on the server?
Is it allowed to scan the surgemail directories?
Are you windows or linux?

The fact that they can see all their messages in Webmail indicates that your server is serving the messages to their account. I'm little stumped though as to why they can't get them through Outlook (well, not really - its nick name is after all "LookOUT")...




On Friday 13/05/2011 at 8:48 am, Steve wrote:

I have a customer who has an operations email account that 3 people retrieve
and leave a copy on the server for 3 days. But only specific messages are
being delivered and some are not. But the mail exists on the server in
webmail. One person can check for the message over and over and it will not
get delivered to his PC.

They do a high volume of traffic in email so spam filtering, and friends
list is off for this domain. They are contacting hundreds of new people
each week and vice versa so it makes it easier for them.

All 3 use Outlook. Some use AVG and another uses nothing right now. I
assumed it was a PC problem. But the random delivery of these messages
seems to be happening on multiple accounts on this domain.

I can't find the message or any junk mail settings that would prevent this
message from coming in. No error message, nor anything in the logs that
points to any sort of error.

It is like the pop3 is out of sync and it is just skipping messages.

Reason why they are doing this (I guess I don't know I'm not their IT) is
because all three have their operations email and personal email. When an
email comes in for operations and they reply it'll look like it's from
operations.


Any ideas?

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The College of New Caledonia
Visit us at http://www.cnc.bc.ca
Virus scanning is done on all incoming and outgoing email
Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca

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