Hello,

Ok send us mail.log covering the time this occurs and your surgemail.ini 
to surgemailHIDDEN@t@netwinsite.com

Regards,
Stuart

On 29/09/2011 7:01 a.m., surgemailHIDDEN@etwinsite.com wrote:
> Support ChrisP<surgemailHIDDEN@t@netwinsite.com>  wrote:
>>
>> This log entry is to help catch when spam filtering is turned off by mistake..
>>
>> Check your rules in surgemail.ini, the most common mistake is you've defined user access rules to>limit what users can do via the web interface, and by doing that
>> if you miss certain keywords out of the list then spam filtering is also disabled.
>>
>> Check this setting...
>>       g_user_access_default
>> (But it could also be the user setting for access rules too in the user lookup page)
>
> I don't have that setting anywhere in my ini file.  In the user lookup all the user access settings (spot check) are blank.
>
> I added the value "all" to g_user_access_default but am still getting the message in my log file.
>
> Running 5.3b2-2