The only way I've found to let someone who has attempted to log in too many times is to restart surgemail.  Clearly not an elegant solution.  

The other solution is to set the lock-out time to a lower number and let your users know that if they try more than X times then they have to wait Y minutes before they can try again?  Neither provides an immediate solution but if the lockout time is low enough, it may be acceptable.  On my part I prefer to keep a higher lock-out time and therefore, I too would love to know how to clear the block without having to restart surgemail.  



On Oct 13, 2011, at 8:10 AM, Steve wrote:

> Let's say someone forgets their password and keeps trying to log in.  After
> a period of time it will lock out attempts from that IP it seems.  I know
> there is a predetermined time that it will reset and allow attempts again -
> but is there a tellmail command that will release the lockout on accounts/ip
> addresses?
> 
> I've tried reloading the config etc but doesn't seem to work.  
> 
> Also is there a way to see which accounts are locked out, which IP's?
> Sometimes we get some customers send over 300 in a day and I get a warning
> and it was legit mail so I want to allow them more.  Generally I put
> corporations like that in a white list, but in some cases I do not want to.
> I just want to reset their daily allowance.  Is there a way to do this?
> 
> Thanks in advance :) 
> 
>