Hi Tom,

Looks like there's TCP's time-out's: "399 TCP Read failed (Socket Timeout after 203 seconds) 203 sec"
Try to check SMTP communication from your server to the remote server.
Also take a look at this part of Surgemail's FAQ:
http://netwinsite.com/surgemail/help/faq.htm#399_error

Regards,
Nelio Vieira





-------- Original Message  --------
Subject: [SurgeMail List] Mails taking days to arrive
From: Tom Cross <tomc@html.com.au>
To: surgemail-list@netwinsite.com
Date: 11/17/2011 10:39 PM

Here is a log extract for a mails from a surgemail user to a non surgemail user.It usually takes 3 to 4 days to arrive, any ideas please.

Tom Cross
Partner (Synergist)
HTMLnet
0418 295 336
tomc@html.com.au


==================================================================================================================================
2011-11-18 07:57:18.06 [27771604:3284] Rcpt 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 0  ""2011-11-18 07:57:18.65 [27771604:3284] Received 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 7602 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAAKAUzWuLW3VMp3VrmSyW2Q8BAAAAAA=HIDDEN@us.ne "Body has arrived, Relay=smtpauth=heath@psi-aus.net, nrcpt=1, s=[S/S Brackets]"18 08:00:42[27771604:2508] Later 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 7602 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAAKAUzWuLW3VMp3VrmSyW2Q8BAAAAAA=HIDDEN@us.ne "[118.82.34.82] Open (175.107.156.222) Error 203sec (399 TCP Read failed (Socket Timeout after 203 seconds) 203 sec)"2011-11-18 08:13:55.75 [27771646:1516] Rcpt 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 0  ""2011-11-18 08:13:56.07 [27771646:1516] Received 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 7665 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAACGEw3gb2MRJpXfxTGPJO1gBAAAAAA=HIDDEN@us.ne "Body has arrived, Relay=smtpauth=heath@psi-aus.net, nrcpt=1, s=[FW: S/S Brackets]"18 08:17:19[27771646:3396] Later 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 7665 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAACGEw3gb2MRJpXfxTGPJO1gBAAAAAA=HIDDEN@us.ne "[118.82.34.82] Open (175.107.156.222) Error 203sec (399 TCP Read failed (Socket Timeout after 203 seconds) 203 sec)"18 08:20:10[27771604:928] Later 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 7602 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAAKAUzWuLW3VMp3VrmSyW2Q8BAAAAAA=HIDDEN@us.ne "[118.82.34.82] Open (175.107.156.222) Error 203sec (399 TCP Read failed (Socket Timeout after 203 seconds) 203 sec)"2011-11-18 08:29:04.41 [27771682:3440] Rcpt 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 0  ""2011-11-18 08:29:04.70 [27771682:3440] Received 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 1992 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAAKVjljs8oM1PkhBybm6SmjQBAAAAAA=HIDDEN@us.ne "Body has arrived, Relay=smtpauth=heath@psi-aus.net, nrcpt=1, s=[RE: kitchen appliances]"18 08:32:28[27771682:3988] Later 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 1992 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAAKVjljs8oM1PkhBybm6SmjQBAAAAAA=HIDDEN@us.ne "[118.82.34.82] Open (175.107.156.222) Error 204sec (399 TCP Read failed (Socket Timeout after 204 seconds) 204 sec)"18 08:36:58[27771646:2336] Later 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 7665 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAACGEw3gb2MRJpXfxTGPJO1gBAAAAAA=HIDDEN@us.ne "[118.82.34.82] Open (175.107.156.222) Error 203sec (399 TCP Read failed (Socket Timeout after 203 seconds) 203 sec)"18 08:51:58[27771682:2372] Later 118.82.34.82 <heath@psi-aus.net> <jim@dsk.net.au> 1992 <!&!AAAAAAAAAAAYAAAAAAAAABGnXjOcLW5InVM4YAj6Qm7CgAAAEAAAAKVjljs8oM1PkhBybm6SmjQBAAAAAA=HIDDEN@us.ne "[118.82.34.82] Open (175.107.156.222) Error 203sec (399 TCP Read failed (Socket Timeout after 203 seconds) 203 sec)"============================================================================================================================================