Georgi,

I have seen this happen from Outlook, Surgeweb and from mobile devices. I don't think the device is the problem. I think, but not sure, it usually happens when someone is moving folders, and they don't quite get it moved properly.

I did have one person I chased this with for a couple of weeks, and found out they had an email client at home grabbing things thru POP.

Tim Meyer

On 3/7/2012 11:30 AM, Georgi Meyer wrote:

Hi,

Is it best to have the user update folders for the email client through like apple mail instead of the mobile client?

Thanks,
Georgi


On 3/7/12 10:06 AM, "Tim Meyer" <tmeyer@jtmweb.com> wrote:

  Georgi,
 
 I have run into this before. It always happens when the client is playing with folders.
 
 I just go to my backup and restore that persons folder.
 
 Hope this helps.
 
 Tim Meyer
 CEO, JTM MultiMedia, Inc.
 
 On 3/7/2012 10:30 AM, Georgi Meyer wrote:

IMAP user email disappeared Hi All,
 
 I have an IMAP user with email setup on an iPhone, iPad, and Apple client. She created a bunch of new folders on her iPhone last night and when she came in her inbox was empty.
 
 Has anyone experience this type of issue before? How do I retrieve the email without restoring everything from backup?
 
 Thanks,
 Georgi