The issue is that surgeweb is encountering a javascript syntax error when loading and as a result not completing the loading of the ajax interface.  I'll spend bit time trying to catch that and display a more useful error message. 

Anyway in your case lets try and narrow it down: 

- What version of surgemail are you running? (you say new install, was this the first time you have run surgeweb on this account?)

- Is it happening repeatably?

- Is it happening for different accounts / browsers / computers?

- Have you done any javascript customisation?

The two issues that have caused problems here in the past is having a signature with truncated html content and having imported contacts information with unexpected formatting. However in terms of both of these the most recent builds should be pretty robust in terms of avoiding problems there. I should be able to pinpoint it by doing a webmail login to the problem account. Contact us offlist if you want us to do that. 

Marijn


On Sunday 22/04/2012 at 1:35 pm, surgemailHIDDEN@etwinsite.com wrote:

Hi

I install a new Surgemail over the weekend. I try to open my surgmail website and i got this.
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Loading SurgeWeb email ...

Loading basic interface

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any one have any idea?

regards

Nhat Tran