Which surgemail / webmail distribution did you run to try and cleanup 
the old webmail install? The webmail standalone installer is not 
recommended and it does come with some very old webmail templates. It 
may also just be that your webmail.ini configuration had originally 
changed somehow and you are now pointing at one of the other template 
sets that webmail was originally installed with.

In terms of trying to make it work / work out why it is crashing, 
probably the easiest is to try and get webmail to try and capture some 
additional logging to see if that provides any additional insight. You 
can do this for one account using the webmail.ini settings along the 
lines of:
      log_userHIDDEN@@* marijn.log marijn_sk.log
      log_size 10000000

or for all accounts (do not leave enabled for very long on a busy 
server)
      log_user * all.log all_sk.log
      log_size 10000000

Let us know offlist any additional details and if you want us to chase 
it onsite. In terms of using this as a change to upgrade all and 
sundry to surgeweb, I would have to agree that that is a good idea. 
(but then again I am biased ;-)

Marijn


On Friday 01/06/2012 at 4:02 am, Steven  wrote:
> Also checked the webmail log there isn't anything really standing out 
> as the issue.  I decided to try and re-run the install as an upgrade 
> to have it rewrite a new copy of the exe and files it needed without 
> luck.  But it does work fine on the mirror server.  I'm still checking 
> the logs though.   In the scripts directory though there are a lot of 
> core files .  The webmail logs only seems to include the past day and 
> has quite a few entries .
>
> I setup a fake account just to see what happened and it actually 
> created a webmail page but looked totally different (maybe the really 
> old webmail?).   So I tried to log back in under my regular name is 
> poof it worked.  Something bizzare is afoot.  I think its time to 
> ditch the old webmail :)
>
>
>
> On 5/31/2012 11:37 AM, Steven wrote:
>>
>> It just stopped working all of a sudden.  I use a website form to post 
>>  the information and it logs them in.  Its always worked and I didn't  
>> make any changes to the mail server at all.  Now when you log in they  
>> get this after a long delay
>>
>> CGI did not respond correctly, it probably exited abnormally or the  
>> file may not exist or have +x access (webmail.exe) ()
>>
>> Happens from anywhere, even if I run the scripts/webmail.exe  
>> manually.   The ajax webmail works fine though.  Tried restarting  
>> server,  and the actual machine as well.
>>
>
>