----- Original Message -----

From: Surgemail Support (Marijn)

To: surgemail-list@netwinsite.com

Sent: Monday, November 15, 2010 6:05 PM

Subject: Re: [SurgeMail List] AVAST error

Anyone else still having avast trouble lately?

I'm not sure about this issue specifically, but over the last few months there have been a few reports of updates from Alwil software getting avast into a confused state and it having trouble as a result. I just checked and it certainly is running fine on our server. 

I know it is a bit cliche, but I would suggest disabling avast in surgemail, making sure there are no av_avast processes etc running anymore, then rerunning the avast installer and see whether that resolves the issue.

Let me know how you go. Reinstall has fixed it as far as I am aware for the other users that had trouble.

Marijn

On Saturday 13/11/2010 at 5:37 am, James Podraza wrote:

Hi,

I have been having a problem with AVAST not downloading dat
updates. On the status page it reads:

AVAST antivirus blocked 0 of 10260 messages (max
concurrent=limited to 1)
Scanned message size: av=48kb peak=14.6mb scantime:
av=0.0s peak=7.8s
av_avast version: 1.3
Avast engine version: unknown
Avast virus database version: 101027-0 (27.10.2010)
Last update run 4.4 hrs ago FAILED(see av_avast.log, and
surgemail's avast.log)
Avast scanner uptime 3 days 20:10:56
Messages stored as: failed=0 slow=0 (see
http://netwinsite.com/surgemail/help/avast.htm)
Authent module resets 0
Vpipe scanner restarts 0
Viruses blocked: g_virus_cmd=0 g_virus_fprot=0 g_vpipe=0

av_avast.log reads:
12 06:00:00.00:-1256195184: Creating thread for AVAST update

surgemail's avast.log reads:
12 06:00:00:Info: running "-update" command
12 06:00:00:Info: Status (In Progress) stored in
avast/lastupdate.dat
12 06:00:00:Info: tcp: Downloading (/var/tmp/400vps.md5)
from (http://www.avast.com/files/latest/400vps.md5) via (),
timeout 120 seconds
12 06:00:00:Info: tcp: Open connection to
(http://www.avast.com) and fetch (/files/latest/400vps.md5)
12 06:00:00:Info: tcp: open (http://www.avast.com) binding
to ()
12 06:00:01:Info: tcp: Downloading If-Modified-Since: Sun,
31 Oct 2010 07:58:17 GMT
12 06:00:01:Info: Retrieval of latest database version
failed 301 Moved Permanently
12 06:00:01:Info: Status (FAILED(see av_avast.log, and
surgemail's avast.log)) stored in avast/lastupdate.dat
12 06:00:01:Info: done, so exiting

I couldn't find any reference to this error. Any help would
be greatly appreciated.

Thanks,
J.Pod.


~~~~~~~~~~~~~~~~~~
James Podraza
Director of Technology
Wood Dale School District #7
655 North Wood Dale Road
Wood Dale, IL 60191
email: HIDDEN@za@wdsd7.org
voice: 630.766.6210


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