Hi

Something will be triggering a javascript error during the surgeweb 
intialisation. It is likely to be one invalid characters or name 
washing in one of several things:
- Something to do with particular messages in the inbox
- Something to do with the html of signature settings etc
- Possibly even folder naming etc
Although I'm not aware of specific issues / situations that are still 
in surgeweb that can be causing this, we have seen this in the past. 
Which version of surgemail are you on?

Looking at the browser error console should provide quite a lot of 
info when the exception occurs. Chrome or FireFox generally give the 
most useful error message in this situation.

I'd be happy to login to the account in question if needed and would 
be able to tell fairly quickly what is going on if you want me to. 
(Just make sure any reply with access details is offlist)

Marijn



On Thursday 23/05/2013 at 12:06 pm, Wayne Gregori  wrote:
> I have a user (my wife :) who can not login to webmail.  The screen 
> gets to step 3 of 3 and stops... This has never happened.  I have 
> rebooted the server with now affect.  any help would make my marriage 
> stronger...
>
> thanks
>
>
>
> Wayne Gregori
> Cell: 510-219-3887
>HIDDEN@gorigroup.com
>
>
>
>
>