Ah that is a rather old build. Yep definitely start by upgrading to 
the latest surgemail version - I suggest the latest 6.4a beta actually 
rather than release build and I expect this will be resolved.

For changes in surgeweb since the build you are running see:
      http://netwinsite.com/surgeweb/help/updates.htm

Let me know if that does not resolve the issue.

Marijn



On Friday 24/05/2013 at 12:33 am, surgemailHIDDEN@etwinsite.com wrote:
>
> SurgeMail Version 5.3h2-2
>
>
>
> Wayne Gregori
> Cell: 510-219-3887
>HIDDEN@gorigroup.com
>
>
> On Thursday 23/05/2013 at 1:19 am, Surgemail Support (Marijn)  wrote:
>>
>>
>> Hi
>>
>> Something will be triggering a javascript error during the surgeweb  
>> intialisation. It is likely to be one invalid characters or name  
>> washing in one of several things:
>> - Something to do with particular messages in the inbox
>> - Something to do with the html of signature settings etc
>> - Possibly even folder naming etc
>> Although I'm not aware of specific issues / situations that are still  
>> in surgeweb that can be causing this, we have seen this in the past.  
>> Which version of surgemail are you on?
>>
>> Looking at the browser error console should provide quite a lot of  
>> info when the exception occurs. Chrome or FireFox generally give the  
>> most useful error message in this situation.
>>
>> I'd be happy to login to the account in question if needed and would  
>> be able to tell fairly quickly what is going on if you want me to.  
>> (Just make sure any reply with access details is offlist)
>>
>> Marijn
>>
>>
>>
>> On Thursday 23/05/2013 at 12:06 pm, Wayne Gregori  wrote:
>>>
>>>
>>> I have a user (my wife :) who can not login to webmail.  The screen   
>>> gets to step 3 of 3 and stops... This has never happened.  I have   
>>> rebooted the server with now affect.  any help would make my marriage  
>>>  stronger...
>>>
>>> thanks
>>>
>>>
>>>
>>> Wayne Gregori
>>> Cell: 510-219-3887
>>>HIDDEN@gorigroup.com
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
>>
>
>
>
>