I think people new (and good) innate fear of randomly clicking links in 
email is part of the problem. If the country was listed in the message 
they got, it would actually be more helpful.

--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708

On 7/23/2014 4:17 PM, surgemail-support wrote:
> The email contains a link which shows them a map of the world with the 
> origin of the ip address on the map... isn't that clear?   Or is that 
> not working?  Or are they afraid of pressing the link incase it's a 
> trick?
> (just trying to understand why the existing mechanism isn't working as 
> intended before modifying it - I think your idea is good actually)
> ChrisP.
>
>     Netwin,
>     Just making another feature suggestion. A common support call
>     topic is the
>     automated e-mail message from SurgeMail to a user when the
>     g_safe_smtp is
>     enabled. These are usually hacked accounts and SurgeMail is
>     blocking the
>     authenticated SMTP session from an unknown IP address. The problem
>     is that
>     the customer has no idea if the IP address included in the message
>     is their
>     IP address or some spammers IP address. As a result, they are
>     confused and
>     do not know if they should click the link included in the message. We
>     usually ask them for the IP address in the e-mail, perform a WHOIS
>     query,
>     and then ask if they are trying to access their mailbox from that
>     network/location. Today it was an IP address from the Ukraine.
>     My suggestion is that if g_country_ip is also enabled, which gives
>     SurgeMail
>     the country that owns the IP, include the country information in the
>     g_safe_smtp notice. I think that would eliminate a lot of the
>     confusion for
>     the end user.
>     Thanks,
>     Jim Lohiser
>     N2Net
>