I think people new (and good) innate fear of randomly clicking links in
email is part of the problem. If the country was listed in the message they
got, it would actually be more helpful.
The email contains a link which shows them a map of the world with
the origin of the ip address on the map... isn't that clear? Or is that
not working? Or are they afraid of pressing the link incase it's a trick?
(just trying to understand why the existing mechanism isn't working
as intended before modifying it - I think your idea is good actually)
ChrisP.
Netwin,
Just making another feature suggestion. A common support call
topic is the
automated e-mail message from SurgeMail to a user when the
g_safe_smtp is
enabled. These are usually hacked accounts and SurgeMail is
blocking the
authenticated SMTP session from an unknown IP address. The problem
is that
the customer has no idea if the IP address included in the message
is their
IP address or some spammers IP address. As a result, they are
confused and
do not know if they should click the link included in the message. We
usually ask them for the IP address in the e-mail, perform a WHOIS
query,
and then ask if they are trying to access their mailbox from that
network/location. Today it was an IP address from the Ukraine.
My suggestion is that if g_country_ip is also enabled, which gives
SurgeMail
the country that owns the IP, include the country information in the
g_safe_smtp notice. I think that would eliminate a lot of the
confusion for
the end user.
Thanks,
Jim Lohiser
N2Net
