I managed to resolve it by re-importing her webmail address books. 
Strange, they haven't had access to webmail for over a year - yet her 
contacts are back now.



Kevin W. Gagel
Network Administrator
College of New Caledonia
(250)562-2131 local 5448



On Tuesday 11/01/2011 at 1:49 am, Surgemail Support (Marijn)  wrote:
> Hmmm, for starters I just tried my test account on your server and 
> addresses have come across fine for that. It sounds like you are only 
> having the problems with one of your accounts right? No immediate 
> suggestions as to why though.
>
> Start by checking the actual user.abk file exists in the the users 
> surgemail mailstore/mdir directory and has sensible content. If that 
> is there it surgeweb should see the contact information including all 
> group information when the user logs in.
>
> Is it possible the user logged in before the mirror was complete, if 
> so then it may have a stale cached version. But the deletion of the 
> surgeweb cache directory, or any action updating the addressbook (eg 
> sending an email) should reset that anyway, so seems unlikely...
>
> Not sure what you refer to in terms of "groupname". All group 
> information etc should be stored as part of the user.abk file.
>
>
>
> So yeah, all I can suggest is just check the user.abk and compare it 
> with the contents of User.abk_cache in surgeweb directory and see if 
> either or both of those are empty and replace user.abk from your 
> original server if you need to??
>
> Marijn
>
>
>
> On Tuesday 11/01/2011 at 11:41 am, Kevin Gagel  wrote:
>>
>> I've got a problem and could use a little help with it. I have a user  
>> that cannot see her SurgeWeb contacts. We've just finished switching  
>> over servers. I've confirmed the data files have transfered from the  
>> old server to the new. Yet, she cannot see her groups or contacts that 
>>  she had prior to the switch.
>>
>> Any ideas?
>>
>> I've cleared the browsers cache.
>> I've deleted the surgeweb/working/user's cache directory.
>> I've created a group name identical to one on the disk in her xfile  
>> dir but the contents don't come through (yet opening it on disk shows  
>> entries).
>>
>>
>>
>> Kevin W. Gagel
>> Network Administrator
>> College of New Caledonia
>> (250)562-2131 local 5448
>>
>>
>>
>>
>>
>>
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>> Visit us at http://www.cnc.bc.ca
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>
>
>
>




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The College of New Caledonia
Visit us at http://www.cnc.bc.ca
Virus scanning is done on all incoming and outgoing email.
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