Hmmm, for starters I just tried my test account on your server and 
addresses have come across fine for that. It sounds like you are only 
having the problems with one of your accounts right? No immediate 
suggestions as to why though.

Start by checking the actual user.abk file exists in the the users 
surgemail mailstore/mdir directory and has sensible content. If that 
is there it surgeweb should see the contact information including all 
group information when the user logs in.

Is it possible the user logged in before the mirror was complete, if 
so then it may have a stale cached version. But the deletion of the 
surgeweb cache directory, or any action updating the addressbook (eg 
sending an email) should reset that anyway, so seems unlikely...

Not sure what you refer to in terms of "groupname". All group 
information etc should be stored as part of the user.abk file.



So yeah, all I can suggest is just check the user.abk and compare it 
with the contents of User.abk_cache in surgeweb directory and see if 
either or both of those are empty and replace user.abk from your 
original server if you need to??

Marijn



On Tuesday 11/01/2011 at 11:41 am, Kevin Gagel  wrote:
> I've got a problem and could use a little help with it. I have a user 
> that cannot see her SurgeWeb contacts. We've just finished switching 
> over servers. I've confirmed the data files have transfered from the 
> old server to the new. Yet, she cannot see her groups or contacts that 
> she had prior to the switch.
>
> Any ideas?
>
> I've cleared the browsers cache.
> I've deleted the surgeweb/working/user's cache directory.
> I've created a group name identical to one on the disk in her xfile 
> dir but the contents don't come through (yet opening it on disk shows 
> entries).
>
>
>
> Kevin W. Gagel
> Network Administrator
> College of New Caledonia
> (250)562-2131 local 5448
>
>
>
>
>
>
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