Hi Marijn,

Thanks for looking into this. Unfortunately I'm told that the user claims to have done the following:

delete temporary files, history, cookies, saved passwords, and web form information
reboot the pc
refresh the page

And she still gets the same error. I'm finding it hard to believe that what she did didn't work, but can you think of anything else we can try?

Thanks,

Bob

Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com

Members of NACHA
The Electronic Payments Association

On 11/10/2014 11:38 PM, Surgemail Support (Marijn) wrote:

Hmmm... I was not aware of that and yes by ticking the remember me tickbox and changing the password I can repeat that. Get the user to clear their cookies and refresh the page and it should be all sorted. 

Also I'll have a look to see if I can make the behaviour a bit nicer in the future.

Marijn

 

On Tuesday 11/11/2014 at 7:54 am, surgemail-list@netwinsite.com wrote:

Hello,

This morning we had what appeared to be a compromised account, so I changed her password. Now, however, when she attempts to access the system via SurgeWeb she gets the following message:

surgeweb request failed.  your session has probably been logged out

She never sees a login window (i.e. where she can enter a username/password). She's cleared her browser cache, history, etc., but that hasn't helped. I'm guessing she had marked the "remember me" box. Is there something I can do to reset her?

Thanks,

Bob

--

Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com

Members of NACHA
The Electronic Payments Association