Can you try resetting her password back to what it was before you
changed it? (Just a thought).
Maybe the password is stored in her browser "Stored Passwords", and she
should delete it from there, ir she clicked "Remember Password" at the
browser prompt?
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 11/11/2014 4:36 PM, Bob Fera wrote:
> Hi Marijn,
>
> Thanks for looking into this. Unfortunately I'm told that the user
> claims to have done the following:
>
> delete temporary files, history, cookies, saved passwords, and web
> form information
> reboot the pc
> refresh the page
>
> And she still gets the same error. I'm finding it hard to believe that
> what she did didn't work, but can you think of anything else we can try?
>
> Thanks,
>
> Bob
>
> /Bob Fera
> I.T. Manager
> Zenith Information Group
> 18757 Burbank Blvd., Suite 116
> Tarzana, CA 91356
> Phone: 818-206-8634 Ext. 160
> Fax: 818-345-2605
> www.zis.com <http://www.zis.com>/
>
> /Members of NACHA
> The Electronic Payments Association/
>
> On 11/10/2014 11:38 PM, Surgemail Support (Marijn) wrote:
>> Hmmm... I was not aware of that and yes by ticking the remember me
>> tickbox and changing the password I can repeat that. Get the user to
>> clear their cookies and refresh the page and it should be all sorted.�
>>
>> Also I'll have a look to see if I can make the behaviour a bit nicer
>> in the future.
>>
>> Marijn
>> �
>> On Tuesday 11/11/2014 at 7:54 am, surgemailHIDDEN@etwinsite.com wrote:
>>> Hello,
>>>
>>> This morning we had what appeared to be a compromised account, so I
>>> changed her password. Now, however, when she attempts to access the
>>> system via SurgeWeb she gets the following message:
>>>
>>> surgeweb request failed.� your session has probably been logged out
>>>
>>> She never sees a login window (i.e. where she can enter a
>>> username/password). She's cleared her browser cache, history, etc.,
>>> but that hasn't helped. I'm guessing she had marked the "remember
>>> me" box. Is there something I can do to reset her?
>>>
>>> Thanks,
>>>
>>> Bob
>>> --
>>>
>>> /Bob Fera
>>> I.T. Manager
>>> Zenith Information Group
>>> 18757 Burbank Blvd., Suite 116
>>> Tarzana, CA 91356
>>> Phone: 818-206-8634 Ext. 160
>>> Fax: 818-345-2605
>>> www.zis.com <http://www.zis.com>/
>>>
>>> /Members of NACHA
>>> The Electronic Payments Association/
>>>
>>
>
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