Hmmm... I was not aware of that and yes by ticking the remember me tickbox and changing the password I can repeat that. Get the user to clear their cookies and refresh the page and it should be all sorted. 

Also I'll have a look to see if I can make the behaviour a bit nicer in the future.

Marijn

 

On Tuesday 11/11/2014 at 7:54 am, surgemail-list@netwinsite.com wrote:

Hello,

This morning we had what appeared to be a compromised account, so I changed her password. Now, however, when she attempts to access the system via SurgeWeb she gets the following message:

surgeweb request failed.  your session has probably been logged out

She never sees a login window (i.e. where she can enter a username/password). She's cleared her browser cache, history, etc., but that hasn't helped. I'm guessing she had marked the "remember me" box. Is there something I can do to reset her?

Thanks,

Bob

--

Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com

Members of NACHA
The Electronic Payments Association