Hello,

This morning we had what appeared to be a compromised account, so I changed her password. Now, however, when she attempts to access the system via SurgeWeb she gets the following message:

surgeweb request failed.  your session has probably been logged out

She never sees a login window (i.e. where she can enter a username/password). She's cleared her browser cache, history, etc., but that hasn't helped. I'm guessing she had marked the "remember me" box. Is there something I can do to reset her?

Thanks,

Bob

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Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com

Members of NACHA
The Electronic Payments Association