That is the normal response from surgemail to a vrfy command, since  it has always responded that way so I don't think that could be the cause of the problem.  I suggest asking your supplier of edgewave how it's supposed to work maybe.

ChrisP.

We are using an Edgewave Red Condor email security appliance in front of our surgemail 6.3d-71 server on Linux. Noticed today that mailbox discovery stopped working and any new accounts created in surgemail did not propogate over to the Edgewave. Here is what I am seeing in the logs when I try to manually verify from the Edgewave. Logs are from Surgemail.

28 01:48:18.00:-1276654672: smtp:[1.1.1.1] In: starttls
28 01:48:18.00:-1276654672: smtp:[1.1.1.1] Out: 500 Sorry SSL/TLS not allowed from (1.1.1.1)
28 01:48:19.00:-1276654672: smtp:[1.1.1.1] In: noop
28 01:48:19.00:-1276654672: smtp:[1.1.1.1] Out: 250 Command NOOP OK
28 01:48:19.00:-1276654672: smtp:[1.1.1.1] In: vrfy user@domain.com
28 01:48:19.00:-1276654672: smtp:[1.1.1.1] Out: 252 Cannot verify user but will try to deliver
28 01:48:19.00:-1276654672: smtp: Closing connection 1.1.1.1 task took 1 seconds

Anyone know what could be the problem?