Hello,

Could you send us your surgemail.ini and we'll run some tests, it isn't 
a known issue with that version, if you can send that to 
surgemailHIDDEN@t@netwinsite.com.

Also, What email client are the problem users using.

Regards,
Stuart


On 25/01/2011 4:58 p.m., JDL wrote:
> I upgraded to SurgeMail 5.1c2-2 (Linux 32-bit) a while back to keep current and to attempt to resolve some other issues.  After doing so, I started receiving complains from our users that the quota usage on their mailboxes does not decrease when they delete items from their mailboxes.  I have confirmed this to be the case.  I have to manually lookup their mailbox through the SurgeMail admin interface and use the Recalculate button to force SurgeMail to calculate their true quota usage.   I have had to do this multiple times for the same users.
>
> Please note that this was working fine in SurgeMail 4.  I have upgraded to 5.2a-1 tonight to see if it contains any fixes.  If there are not any quota fixes between 5.1c2-2 and 5.2a-1, would someone from NetWin please check into this.
>
> Thank you,
>
> Jim L.