Chris,

Here are our friends.log an ini. I tried to send more info, but the list won't accept as it was to much data.

Tim Meyer


Chris,

I tried sending the friends log and ini with some screen shots to show you what we are seeing, but the list server would not allow as package was too large (300K). Do you have a direct email link I can send this to?

Tim Meyer

On 5/3/2011 6:40 PM, Support ChrisP wrote:

Are you saying you are still getting that warning even though it isn't using the spam held folder, or are you saying you are still

getting messages 'into' your spam held folder.

If the latter can you send me the user log file (friend.log from the users directory) and friend.ini

      ChrisP.

On Wednesday 04/05/2011 at 5:25 am, Tim Meyer wrote:

Thanks Vinny, but I already have that option checked.

Tim Meyer

On 5/3/2011 11:54 AM, Vinny_Abello@Dell.com wrote:

I think you’re looking for the setting g_spam_nobounce - Disables old user based hold/vanish settings. Users will still have the reject option, however.

 

-Vinny

 

From: Tim Meyer [mailto:tmeyer@jtmweb.com]
Sent: Tuesday, May 03, 2011 10:57 AM
To: surgemail-list@netwinsite.com
Subject: [SurgeMail List] Spam Report and Spam Held

 

I have an annoying problems. I have a few clients that get the Spam report with the line:

Warning: You are using surgemail spam held for storing suspected spam. This is no longer the recommended optimal technique for quaranteening spam.

When I check their Spam settings, they are indeed set up for the recommended Friends system and Spam settings are are set to never hold, never reject, never everything...

I know this happens as my account sends spams to the old Held folders and I have my Spam settings set for Friends system only.

Question: Since we have ALL users use Surgeweb for web email, how do I turn off the old Spam Held mechanisms so no email ever gets sent to these old folders?

 

-------------------------------- Tim Meyer CEO, JTM MultiMedia, Inc. www.JTMWeb.com

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-------------------------------- Tim Meyer CEO, JTM MultiMedia, Inc. www.JTMWeb.com 515-277-1990