On 16 Feb 2012, at 12:02, Martin Abell wrote:

> Has she done a search to see if it's in a "Sent Items" or "Sent Messages" folder?  What are the settings in Preferences > Accounts > Mailbox Behaviors?

Hi Martin,

Thanks for the reply.

Settings are

Drafts unchecked
Sent checked to store on server with Delete set to Never

I asked the client to search for a phrase that was in the email to see if it can be found that way but it's not there at all and it's not physically on the server.

Regards

Stephen Thirlwell
Black Night Software
LassoSoft Hosting Partner • Certified Lasso Developer
http://www.blacknight.co.uk