well, i don't use outlook (i use thunderbird), and i'm not sure about 
the user who reported it (yet). in all my years of running surgemail, 
this has never happened before - at least to my knowledge, and certainly 
never happened to me.

could it be a network issue? like losing some packets?

david camm
advanced web systems
keller, tx

On 2/20/2012 9:25 PM, Glenn Meadows wrote:
> I've seen instances where large email attachments, that don't fully
> download before the mail client times to the next retrieve time period
> get's totally confused, and won't download anything. The solution is to
> TRY to get people to not set Outlook or other email clients to check for
> new mail every 1 or 2 minutes, especially if they're on a slower
> internet connection. It's not so bad when you're on a local subnet where
> the mail server is located (in house). Most typically are not.
>
> Not sure if that's the issue or not, but I've seen that problem cause
> all sorts of issues, especially with Outlook as the client.
>
> --
> *Glenn Meadows*
> /Mayfield Mastering
> 2825 Erica Place
> Nashville, TN 37204
> 615-383-3708/
>
> On 2/20/2012 5:55 PM, David Camm wrote:
>> had a customer call saying they could receive via pop - they received
>> a few messages but then could not receive any more.
>>
>> i found this in pop2.log
>>
>> 20 17:09:56.00:-1286386800: pop: Write to user failed -1/78 Err Code
>> Zero writeopencheck
>> 20 17:09:56.00:-1286386800: pop: mlink_get_closing is set so closing link
>> 20 17:09:56.00:-1286386800: pop: Closing POP3 connection (lazaro) 1
>>
>> i experienced something similar this past saturday and was able to get
>> by it by deleting a rather large (2MB) unneeded email via surgeweb.
>>
>> i found five instances of this message within the time span of the log
>> - 16:49 to 17:16
>>
>> any ideas what might be causing this? mail is stored on a raid 5
>> array, so i don't believe it's a disk problem.....
>>
>> david camm
>> advanced web systems
>> keller, tx
>>
>>
>
>