Upgrade to our latest release (if not already) then if it continues send 
me the latest crash*.log file and we'll give you more specific things to 
try.

     ChrisP.,



On 25/10/2016 5:16 a.m., surgemailHIDDEN@etwinsite.com wrote:
> I'm having trouble with Surgemail crashing on a Linux machine.  It will run for anywhere from 20 min to an hour then crashes.  It had been stable for months.  It looks like it's related to a specific user account.  If I remove that user it runs fine for hours, but as soon as I add that account again it goes back to crashing.  This is from the mail.log file...
>
>
> 24 10:41:55.00:Info:-1216963696: flist_load: UnLocked object (flist_load_/usr/local/surgemail/domainname.com/hj/vh/problemuser/mdir/INBOX)
> 24 10:41:55.00:Info:-1216963696: flist: load2 fld_load done
> 24 10:41:55.00:Info:-1216963696: maildb_num_repair 0xb0c57c8 (nil)
> 24 10:41:55.00:Info:-1216963696: maildb_num_repair - done
> 24 10:41:55.00:Info:-1216963696: mdb: select finished
> 24 10:41:55.00:Info:-1216963696: uidvalidity: path (/usr/local/surgemail/domainname.com/hj/vh/problemuser/mdir/uid-INBOX.dat)
> 24 10:41:55.00:Err:-1216963696: surgemail: Signal 11 causing exit thread=-1216963696 (SIGSEGV   - (11) Segmentation violation (ANSI).  )
> 24 10:41:55.00:Err:-1216963696: Domain Keys dk_line=0
> 24 10:41:55.00:Err:-1216963696: Back trace
> /surgemail(make_backtrace+0x1d) [0x81241e9]
> /surgemail(sig_exit+0x16c) [0x82d4034]
> [0xb7f93420]
> /surgemail(params_decode+0x17f) [0x81b31ff]
> [0x38332c37]
>
> It seems to always be this sequence of events before it crashes...